Managing VUCA: How Design Thinking Can Help Us Ride the Storm?
The Unleash! Design Thinking e-Forum 2020 was concluded on 30-31 July with new perspectives on the value of design thinking in a volatile, uncertain, complex and ambiguous, VUCA world. Local and global thought leaders and practitioners shared their experience on applying design thinking and how the values generated can help us to turn the challenges we are facing now into opportunities.
This year, the forum has evolved with the new normal and has adopted an online format. The two-day event presented a mix of panels on pressing topics, with society and business as focus of Day 1 and Day 2 respectively.
Forum Programme
Design Thinking and Society, 30 July
1415 – 1445
Introduction and Welcome Address
Moderator: Mr Marcus Lui
Executive Director, Design Thinking In Action
Speaker: Dr Edmund Lee
Executive Director, Hong Kong Design Centre
1445 – 1500
Opening Remarks
Speaker: Dr Bernard Pak-li Chan, JP
Under Secretary for Commerce and Economic Development, the Government of the Hong Kong Special Administrative Region
1500 – 1600
Case Study Panel 1
Rethinking Medical & Health Services Delivery
Facilitator: Dr Fan Ning
Chairman, Health in Action
Speakers: Mr Roel van der Heijde
Former Health Care Consultant, Rotterdam Eye Hospital Ms Doretta Lo
Senior Nursing Officer, Outpatient Department, Adventist Hospital Mr Alexander Ng
Vice President, Tencent Health Care
1600 – 1700
Case Study Panel 2
Co-Creating Innovation
Facilitator: Ms Patti Hunt
Founder and Director, MAKE Studios
Speakers: Ms Julie Hjort
Programme Director, Danish Design Centre Ms Debbie Ng
Principal, ThinkPlace Singapore Mr Kevin Yang
CEO, 5% Design Action
1700 – 1800
Closing Dialogue: The new meaning of wellbeing
Facilitator: Ms Ada Wong
Director, Ednovators/Supervisor, HKICC Lee Shau Kee School of Creativity
Speakers: Mr Charles Hayes
Executive Managing Director, Asia & Partner, IDEO
Design Thinking and Business, 31 July
0900 – 0910
Introduction and Welcome Address
Moderator: Mr Marcus Lui
Executive Director, Design Thinking In Action
0910 – 0945
Opening Keynote
Speaker: Mr Chris Pacione
CEO, LUMA Institute
0945 – 1045
Case Study Panel 1
The Digital Transformation Imperative
Facilitator: Ms Elaine Ann
Founder, Interaction Design Association Hong Kong Chapter
Speakers: Mr Nico Guiridlian
Customer Experience Lead, PayMe, Hongkong and Shanghai Banking Corporation Limited Mr Gary Liu
CEO, South China Morning Post Mr Dwayne Serjeant
Executive Director – Experience Design, EY
1045 – 1145
Case Study Panel 2
Building a Human-centric and Innovative Workforce
Facilitator: Mr Stephen Wong
Founder and Lead Curator, Design Thinking In Action
Speakers: Ms Miko Cheung
HR Director, LAWSGROUP Mr Teddy Liu
Committee Member of People Development Management Committee, Hong Kong Management Association Ms Lena Low
Senior Director, Customer and Business Development, CLP Power Hong Kong
