Essential UX for Health Tech Solutions
President, Smart City Consortium
The COVID-19 pandemic has accelerated the demand on the medical system and the need for health care technology, especially the imperative of preventive health care. Whilst the development of health tech in Hong Kong is still at a relatively early stage, the potential is certainly tremendous going forward.
“The design of health care technology products tends to be complicated with many buttons and options that could be intimidating to the users.” said Mr. Gary Yeung, President of the Smart City Consortium as he pointed out the pain points of current offerings. He emphasized that the users in the medical system are not only the patients themselves. The caregivers are also important users, especially for the chronically ill patients. He believes that a good health technology solution should fulfil the following basic criteria, innovating from the perspective of the user to meet at full speed the needs of patients and caregivers.
- Be Part of Life
Gary believes that in designing different solutions, we should not use technology for technology sake, but the technology should make everyone’s life better. Taking the health management programme of “Ping An Good Doctor” as an example, patients can enjoy health consultation services through the mobile phone application. It provides real-time answers to users’ general health questions, as well as nutrition advice. The integrated health products and services platform “ESD Life” classifies body check services with pricing information, allowing users to find suitable and affordable service suggestions meeting their personal and family needs.
Be Part of Life
The best UX in health technology should be integrated into the life of users. Gary quoted the OURA Ring, a device that improves sleep quality, as a good example. When the user is sleeping, the relevant data is automatically transmitted to the system for analysis. It helps predict general incidence rates with health warnings. The design is simple, and the ring can be easily used daily to help improve our health.
On the design and application of health care technology solutions, the simpler the better. Gary believes that “over-design” will increase the difficulty of user adoptions. Health Recovery Solutions, a remote patient monitoring program, demonstrates a good UX. It uses a simple and easy-to-use interface connecting to smart devices for measuring blood pressure and weight, allowing chronically ill patients to stay at home and talk to doctors or clinicians via mobile phones or computers. The caregivers could make video calls and check blood pressure and weight information to understand the patient’s condition whilst they are at work, reducing the travel time for follow-up consultations, and also everyone’s mental stress.
Gary realises that many solutions ignore the actual needs of users and provide all functions to users, thereby increasing the costs and price levels of the products and services. By breaking the functions into “modular” offerings, it can not only reduce production costs, but also enables users to enjoy and benefit from the services they need at the most affordable price.
Under the pandemic, there is a need to quickly test whether one is infected with coronavirus. Gary introduced the Project Srceen project, a test system developed by a Hong Kong company Circle DNA. Users can consult doctors at home via video calls before or after the test, follow the teaching video to collect deep throat saliva specimen, send them for laboratory tests, and get a health report within the next 3 days. This plan has been recommended by the World Health Organization. It enables football players in the UK Premier League to undergo quick and reliable virus tests collectively before each game to prevent potential spread of the virus.
The Future of Medical Technology Development in Hong Kong
Quoting how ancient imperial physicians used a thread to check the pulse of queens and concubines, Gary said Chinese medical doctors nowadays could also “check the pulse in the air” and made diagnosis. Patients can wear smart pulse detectors at home, transmit the data through the network and undergo virtual consultations with the doctor. Looking into the future, there is enormous scope for the use of big data to facilitate collaboration amongst public and private medical institutions, analyze patient data effectively and design products and services through a human-centred approach. It will help achieve the the goal of universal health care and disease prevention, reducing the pressure on the public medical system in the society.
Digital UX Hunt
Gary has shared five health tech solutions with good UX (in no particular order):
As a Hong Kong consumer, would you like to share health technology solutions that provide good UX?
About Smart City Consortium
Smart City Consortium (SCC) is formed by a group of professionals from different corporations and organizations to provide opinions and suggestions to the Government for formulating related policies and standards in the development of Hong Kong as a world-class smart city. We encourage worldwide collaboration with different stakeholders to create the right ecosystem which fosters innovation and sustainable economic growth for Hong Kong.